Shipping & Returns

At Kiki Kawaii, we ship to every country in the world! Regardless of where you are located, you can get Kawaii goodies sent straight to your door. Please note, not all shipping methods are available for all countries.

Free Shipping

All orders made within or to the UK offer free 2nd Class shipping. The minimum order limit to qualify for free shipping in the UK is £10. All orders under £10 will have a £1.99 Standard Shipping Charge. 

 

Orders within the UK are shipped via Royal Mail. 

 

Upgraded shipping options are available, such as Royal Mail Tracked 48. A tracking number will be provided in your dispatch email. Free Tracked 48 Shipping is available to orders over £50.

Next Day Shipping is also available. These orders will be sent via Royal Mail Special Delivery Guaranteed by 1pm.

International Shipping

All international orders are shipped via Royal Mail Tracked International. 

 

The cost of shipping on all international orders is £9.99. Unfortunately, at this time we do not currently offer free international shipping. 

 

You can track your order on the Royal Mail website. A tracking number will be provided in your dispatch email.

Processing Times

At Kiki Kawaii, we try our hardest to get our goodies to you as soon as possible!
 

Orders are usually dispatched within 1-3 business days. 

 

UK Orders sent via Royal Mail 2nd Class aim to be delivered within 1-2 business days. 

 

UK Orders sent via Royal Mail Tracked 48 aim to be delivered within 2-4 business days. 


European International Orders aim to be delivered within 2-4 weeks.

USA Mainland International Orders aim to be delivered within 2-6 weeks.

All other International Orders aim to be delivered within 2-8 weeks.

For more specific shipping times to your designated country, please check the Royal Mail website.

Couriers

All orders are sent via Royal Mail.
 

Royal Mail have a range of delivery partners for International Tracking, whom the parcel will be handed over to once it arrives in your designated country.

Orders made to the USA will be handed over to USPS once it arrives in your country. 

 

To see which delivery partner your international order will be handed over to, please click here; https://www.royalmail.com/sending/international/international-tracked-signed/delivery-partners

Duties & Taxes

All orders are shipped directly from Kiki Kawaii in the UK. Your order may be subject to tariffs, duties and value-added tax (VAT) when it arrives at your country. These costs are not included in the product prices. Please contact your local customs office for more information. 

 

We are not responsible for any fees added on by Customs.

 

We will NOT provide incorrect information in order to reduce any custom fees. We will not tolerate customers who ask for customs information to be changed, or the unit price to be reduced.

All of the information provided to Customs based on the product, order cost, and quantity is correct.

Packaging

All orders are gift wrapped and arrive in pink organza bags. The main colour of our packaging is pink, and unfortunately, this cannot be changed. 

 

If you would like your order to be shipped as they are, without any extra packaging for gift wrapping, please contact us before you make your order.


Orders are sent in a range of packaging depending on the size, such as hard back envelopes, bubble mailers, and poly mailers.

All of our packaging is 100% recyclable. Please recycle wherever you can!

Returns

At Kiki Kawaii, we stand behind everything we sell!

 

 If you are not satisfied with your order, you can return them for a replacement or refund within 15 days of receiving them. However, Kiki Kawaii is not responsible for any shipping fees back to us.


Please contact us before returning any items. If you return your item without contacting us beforehand, you may not be eligible for a refund!